The purpose of the research was to identify the most attractive segments of the BPO industry and understand the opportunity for Georgia as a BPO destination for all types of back-office (such as HR, finance and accounting, IT, procurement, data processing, web-research, etc.) and front-office (customer support, telemarketing, etc.) functions.
The research covers:
- Analysis of the global BPO market, industry classification/structure, top outsourcing countries and top destinations per type of service
- Assessment of Georgia’s competitive advantage and value proposition (workforce quality, location, costs, benefit programs, legislation etc.).Provide a direct comparison, from an investor’s perspective, as to the benefits of establishing an offshore operation in Georgia versus elsewhere in Eastern Europe and Asia.
- Top 6 BPO segments with highest potential for Georgia and Investment Proposals/Projects forinvestors