• NAME OF RESEARCH

    IT&BPO Sector Research

  • NAME OF AUTHOR

    KPMG Georgia LLC

  • CATEGORY

    Business Process Outsourcing

  • YEAR

    2015-11-01

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The purpose of the research was to identify the most attractive segments of the BPO industry and understand the opportunity for Georgia as a BPO destination for all types of back-office (such as HR, finance and accounting, IT, procurement, data processing, web-research, etc.) and front-office (customer support, telemarketing, etc.) functions.

The research covers:

  • Analysis of the global BPO market, industry classification/structure, top outsourcing countries and top destinations per type of service
  • Assessment of Georgia’s competitive advantage and value proposition (workforce quality, location, costs, benefit programs, legislation etc.).Provide a direct comparison, from an investor’s perspective, as to the benefits of establishing an offshore operation in Georgia versus elsewhere in Eastern Europe and Asia.
  • Top 6 BPO segments with highest potential for Georgia and Investment Proposals/Projects forinvestors